We offer secure packaging and insured worldwide shipping. We guarantee 100% that our glass art will arrive intact at your doorstep.

All our carbon from our postage is offset so you can post your purchases carbon neutral anywhere in the world.

Shipping Costs

New Zealand
$20 for urban deliveries.
$25 for rural deliveries.

Australia
Orders under $600: $35 for secure packaging and insured shipping.
Orders of $600 and more: Free shipping.

Rest of World
Orders under $350: $65 for secure packaging and insured shipping.
Orders from $351 - $949: $30 for secure packaging and insured shipping.
Orders of $950 and more: Free shipping.

Once your product has been shipped, it usually takes 2 to 3 business days within New Zealand, 9 to 11 working days to Australia, 10 to 15 working days to the rest of the world. As soon as we ship your parcel we'll send you an email with its tracking number.

National

Online purchases shipped within New Zealand are delivered by New Zealand Post. Please note: Because all our parcels require a signature, we don't delier to PO boxes.

International

We ship our glass art internationally with New Zealand Post. New Zealand Post cooperates with major local courier partners such as the US Postal Service (USA), Parcelforce (UK), La Post (FR), Deutsche Post (DE), Österreichische Post (AT).

We do not ship to the following countries: Barbados, Estonia, Israel, Russia, South Africa, Isle of Man.

Please track your parcel using the tracking number provided to you – should your parcel get held in its destination’s customs, you are responsible for getting in touch with your local post office to sort its final delivery. You are also obligated to pay any additional costs that may arise, such as import taxes.

If you fail to collect your parcel and it is returned to us, you are responsible for the return postage back to you. If your item(s) arrive damaged, please email us (admin@lavaglass.nz) photos of the damage, INCLUDING photos of all the packaging in which it arrived.